Trust & Safety

How we vet every tutor on EduTrust Connect

We combine identity verification, educator-reviewed teaching assessments, ongoing video moderation, and periodic re-checks — so every parent can book with confidence, anywhere in the world.

The 5-step verification pipeline

Tutors only appear in search results after passing every step. No exceptions.

01

Identity & background check

Government-issued ID, address, phone number, and academic credentials are verified against trusted sources before a tutor can list.

02

Intro video & teaching demo

Tutors record a public intro and a private teaching demo. Both are reviewed by our moderation team for clarity, professionalism, and safety.

03

Educator-reviewed teaching assessment

A structured live assessment of subject mastery, lesson structure, communication, and explanation quality — reviewed by qualified educators using a standardized 0–100 evaluation framework. Final approval decisions are made by human reviewers.

04

Continuous video moderation

Every uploaded media asset is screened. Violations of our safety standards trigger automatic suspension and human review.

05

Periodic re-verification

Every tutor is re-verified at least once a year — and sooner if their trust score, complaints, or quality metrics drop below threshold.

06

Parent-driven moderation

Only parents with a completed paid lesson can leave a review. Complaints are routed to a dedicated moderation queue with SLA timers.

What do Bronze, Silver, Gold, and Elite mean?

All tutors are qualified. Tiers describe teaching depth, specialization, and consistency — so you can find the right fit for your child.

Every tutor is verified before appearing publicly

Every tutor on EduTrust Connect completes verification, assessment, moderation, and trust screening before appearing publicly on the platform. Tiers help families understand teaching strengths and specialization areas — not whether a tutor is safe or qualified.

BronzeVerified & qualified

Verified and qualified tutors who successfully passed our screening, ID checks, and teaching assessment standards. Fully approved to teach on the platform.

  • ID & background verified
  • Passed teaching assessment
  • Approved by moderation team
  • Safe, screened & ready to teach
SilverConsistent & curriculum-aligned

Strong teaching consistency, clear communication, and curriculum alignment with positive engagement performance from real lessons.

  • Consistent lesson quality
  • Clear communication style
  • Curriculum-aligned teaching
  • Positive parent engagement
GoldAdvanced subject mastery

Highly rated tutors with advanced subject mastery, excellent communication quality, and a track record of strong student outcomes.

  • Highly rated by parents
  • Advanced subject mastery
  • Excellent communication
  • Strong learning outcomes
EliteExceptional & specialized

Exceptional tutors demonstrating advanced specialization, outstanding teaching performance, leadership-level communication, and premium learning support.

  • Exceptional teaching performance
  • Deep specialization & expertise
  • Leadership-level communication
  • Premium learning support

Tiers are one part of matching

We pair families with tutors using more than tier alone. Great matches consider:

Curriculum fitSubject specializationStudent personalityCommunication styleLearning goalsSupport needs

Anti-cheat & integrity systems

Live, monitored assessments

Assessments run inside a controlled session. Tab-switching, multiple devices, and copy-paste are detected and flagged.

Verified-parent reviews only

Reviews require a completed, paid lesson tied to a verified parent account. No anonymous fakes.

Reassessment triggers

A tutor falling below trust thresholds, getting repeat complaints, or going inactive is silently flagged for re-assessment.

Our trust promise

If a tutor on EduTrust Connect ever falls short of our standards, we act fast — refunding lessons, removing the listing, and moderating the case transparently. Trust isn't a badge. It's the platform.