Before a tutor goes live
- Identity verified with government-issued ID and liveness check.
- Background check in jurisdictions where legally available.
- Reference checks and a teaching assessment scored by our AI and reviewed by humans.
During lessons
- All lessons happen inside our platform with optional recording for safeguarding.
- Real-time safety filters flag inappropriate language in chat for review.
- Parents can join, observe, or end any lesson at any time.
Reporting
Tap Report on any tutor profile, message, or lesson — or email safety@edutrustconnect.com. Trust & Safety acknowledges every report within 24 hours and resolves most cases within 72 hours.
Moderation actions
- Coaching: for first-time, low-risk policy issues.
- Temporary suspension: while we investigate a credible report.
- Permanent removal: for safeguarding breaches, fraud, harassment or repeated violations.
- Law enforcement referral: for any suspected illegal activity, especially anything involving a minor.
Parent controls
- Block any tutor from contacting your family with one tap.
- Mute notifications, restrict subjects, and set lesson time windows for each child.
- Download a complete record of your child's lessons, messages and reports at any time.
Our commitment
We treat child safety as non-negotiable. If you ever feel unsure about a tutor, contact us first — we'd rather investigate ten false alarms than miss one real concern.